UX Officer

Are you interested in UX? Do you want to contribute to the improvement of electronic services of the state, whose end user is the citizen?

Position title: UX Officer

Workplace: Dúbravská cesta 4, Bratislava

Type of employment: temporary civil service

Salary conditions (gross): From EUR 1,400 gross/ The resulting salary is competitive with the private sector and will depend on the candidate’s experience and expertise.

Job Information:

We are looking for a smart team member for our team called BRISK (Behavioural Research and Innovation Slovakia), responsible for accelerating the user experience/user quality of digital services of the state, for the topic of UX (User experience/user quality of services). The team was established 3 years ago and our mission is to bring behavioural innovation to public administration. We are an accelerator of user quality of government services and websites; we are an advisory body for ministries and partners. We are working on the following projects: development of an IDSK unified design system, slovensko.sk 2.0, korona.gov.sk, small improvements call for e-Gov services. In addition, we train public administration employees and organise professional conferences. We meet many inspiring and competent people. We are enthusiastic about our work, the outputs of which have the real potential to improve e-services in Slovakia. The strength of our team comes from within. We are building a friendly and inspiring environment in which we grow together and support each other. Join us and help us set up and manage the collection of user feedback and test and develop the state digital services.

Learn more about the BRISK team’s activities: https://www.lepsiesluzby.digital/. Main site IDSK: https://idsk.gov.sk.

Job Description, Responsibilities:

Your main task will be:

supporting team members in accelerating the application of user quality practices and principles to the state e-services and Web sites (i.e., preparing supporting materials and inputs needed for the work of the department),
support for team members in the area of communication with individual sectors (ministries) in the application of the first legislative material for the area of UX, the so-called „UX Decree“ (Decree 547/2021 Coll. on the electronisation of the public administration agenda),
collecting suggestions for further acceleration of the User experience theme in the eGovernment area,
provide administrative support activities related to the field of the Behavioural Innovation Department,
collaborate in testing proposals for service and website improvements and in providing support to individual sectors (participation and support in A/B testing, RCT testing, satisfaction surveys),
collaborate in the implementation of Sprint Design for customers (Public Authorities),
collaborate in the development of training documents for User Quality.

Candidate requirements: