CX/UX specialist

Are you interested in improving customer journey? Do you want to improve journey through the life situations for citizens and entrepreneurs?

Position title: CX/UX specialist

Workplace: Bratislava

Type of employment: temporary civil service

Salary conditions (gross): From EUR 2,000 gross/ The resulting salary will be competitive with the private sector and will be based on the candidate’s experience and expertise.

Job information:

We are looking for a skilled CX/UX specialist to join our BRISK team (Behavioural Research and Innovation Slovakia) responsible for accelerating the user quality of the state’s digital services. The team was set up 3 years ago with the mission to bring behavioural innovation to public administration. As an advisory body for ministries and partners, we are an accelerator of user quality of government services and websites. We are working on the projects: simplification of customer journey through life situations of citizens and entrepreneurs, creating unified design of state services (support for the application and development of a unified design system IDSK), slovensko.sk 2.0, korona.gov.sk, support for the application of the first „UX“ decree (Decree 547/2021 Coll. on e-agenda of the public administration). In addition, we train public administration employees and organise professional conferences (BIS2019 – 2022). We meet a lot of inspiring and competent people. We are passionate about our work as its outputs have a real potential to improve e-services in Slovakia. The strength of our team comes from within. We are building a friendly and inspiring environment in which we grow together and support each other. Join our team and help us set up and manage the user feedback and test and develop the state’s digital services.

More information on BRISK activities available at: https://www.lepsiesluzby.digital/.

IDSK Homepage: https://idsk.gov.sk/

Job description and responsibilities:

Your main tasks will be:

Mapping customer journeys from available sources (as-is state mapping)
Verification of mapping by business owners (ministries, government authorities)
Analysing and processing the findings, presenting the mapping results to different teams
Searching and designing new solutions based on the findings to improve the user experience of citizens and businesses in the area of CX and UX
Change analysis (gathering input on the possible impact of proposed changes on the different layers – legislative, information, user)
Participation in user surveys
Participation in prototyping
User testing and evaluation
Designing to-be state of customer journey
Participation in the draft visualization of design changes (drafting text and creating design, information architecture, etc.)
Overseeing the implementation of changes, supporting the implementation including reporting on the application status of the proposed changes
Validation of implemented changes into practice, ensuring continuous development and its support.